PURPOSE AND SCOPE: Supports FMC’S mission, vision, core values and customer
service philosophy. Adheres to the FMC Compliance Program, including following
all regulatory and division/company policy requirements. Responsible for the
safe delivery and pick-up of dialysis products to home patients and dialysis
centers. Responsibilities include driving a 24 to 57 foot truck, rotating
stock, and inventory checks. Requires operation of truck within Department of
Transportation (DOT) regulations and guidelines. DUTIES / ACTIVITIES :
CUSTOMER SERVICE: Responsible for driving the FMC culture though values and
customer service standards. Accountable for outstanding customer service to
all external and internal customers. Develops and maintains effective
relationships through effective and timely communication. Takes initiative and
action to respond, resolve and follow up regarding customer service issues
with all customers in a timely manner. PRINCIPAL RESPONSIBILITIES AND DUTIES
Delivers and picks up dialysis products from home patients and clinics
according to established safety procedures and guidelines. Ensures good
customer relations by consistently delivering orders on time and behaving with
integrity in a courteous and professional manner. May take note of and
possibly resolve customer complaints. Reports more complex issues and
complaints to DC staff or Customer Service for resolution. Observes and report
any pertinent issues at customer sites. May set up product and/or place
product on shelves or racks at customer sites. Performs all duties and
functions with the goal to achieve OSHA-related targets for reportable
incidents and lost time incidents. Performs rotation and inventory checks of
existing product, ensuring that an adequate inventory is available for
customers. Obtains customer signature for pickup and delivery of dialysis
product. Adheres to all federal and state specific DOT regulations including,
but not limited to GVW (Gross Vehicle weight) and hours of service. Identifies
and recommends options for route improvements to management as appropriate.
Vehicle related responsibilities include, but are not limited to: - Performing
pre and post-trip inspections of assigned vehicle. Identify problems and
address appropriately. - May perform routine maintenance on truck. - Unloading
and loading freight as required according to specified procedures and
regulations. - Maintaining cleanliness of truck. Participates in
monthly/quarterly/annual training for Good Manufacturing Practices, Health &
Safety, and Compliance (both corporate and DPD-specific). Remains updated with
all annually revised regulatory standards (OSHA, DOT, EPA, FDA, and any state
specific agencies). Maintains a satisfactory driving record. Operates
material-handling equipment safely and efficiently according to established
procedures as required. Other duties as assigned. PHYSICAL DEMANDS AND WORKING
CONDITIONS: The physical demands and work environment characteristics
described here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential
functions. Heavy work with frequent lifting and carrying of objects 25 -75
pounds on a repetitive basis required. Some deliveries may require carrying
product up multiple flights of stairs. This position requires extended periods
of sitting, standing, and walking. Operation of truck may average 6 to 11
hours per day. EDUCATION High school diploma or equivalent. EXPERIENCE AND
REQUIRED SKILLS: 1 to 3 years driver experience, preferably in route
deliveries Must have and maintain a satisfactory driving record Must posses a
Class A or Class B commercial license with a HazMat endorsement Experience
with Routing management and on-board fleet mgmt systems Experience with
Routing software/fleet management and on-board fleet mgmt systems Experience
with on-board computers, paperless DOT logs and/or electronic capture
applications preferred